First Client Support Guarantee
Kingstone Systems LLC · Last updated: September 2, 2026
Client Accelerator is a Kingstone Systems LLC program, with Ciela software access included. This summary explains the published guarantee; your purchase-specific terms and the full policy govern eligibility.
During the first 90 days
- Create and publish one personalized Ciela demo for a new business on each of the 90 calendar days. Extra demos cannot replace a missed day.
Ciela records published demos automatically. Sending demos and following up are recommended, but are not guarantee requirements. No sending evidence or random sending audit is required.
A qualifying client is an unrelated customer paying at least $100 USD (or equivalent) for a genuine delivered service during the guarantee period, net of full refunds or chargebacks.
Your purchase freezes the guarantee version, timezone, and calendar dates. Day 1 is the first full calendar day after provisioning.
Claiming support or a refund
Claim through your Ciela workspace during Days 91–120, or email support@ciela.ai if you cannot access it.
Choose one remedy: a 90-day coaching and software extension, or a refund of the program price paid. Choosing either forfeits the other; approval is required.
Report Ciela-caused outages or access failures to support. Demo days blocked by Ciela count as satisfied.
Read the complete Ciela refund and cancellation policy, including verification, exclusions, and processing times.